Summary

The Quality Ratings Initiative (QRI) introduced a suite of resources, including a redesigned quality ratings certificate, which aimed to improve the visual representation of the rating. The objective was to assist families in understanding the strength of the services they are subscribing to, and ensure services and providers remain accountable for high-quality education and care. A process and outcome evaluation was undertaken by ARTD consultants, and found that: Quality is important to families, but the rating itself is not the main source of information on which many families make judgments about quality and that continued investment appears to be warranted.