Transport for NSW will assess your school site to determine the eligibility for a School Crossing Supervisor.

School Principals can make a request to Transport for NSW using their online form.

Assessment criteria and more information is available on Transport for NSW's School Crossing Supervisor webpage.

When a School Crossing Supervisor (SCS) is absent schools should:

Notify the School Crossing Supervisor's absence to:

• Transport for NSW via email: scscentral@transport.nsw.gov.au or phone 1800 427 677, if they haven't already notified your school.
• Incident Report and Support Hotline (staff only),

Consider how the school will manage student safety during this time.

• If your school has a children’s pedestrian crossing, ensure the orange flags are displayed during morning and afternoon school zone times.
• Students requiring assistance to cross the road can be supported by an adult volunteer (details in question below).

Inform parents, carers, teachers and students of the absent SCS and changed conditions.

• Sample note to inform parents/carers about absent School Crossing Supervisor to share on school webpage, facebook etc (DoE staff only)
• Remind parents and carers that they are responsible for their child's safety when travelling to and from school, and encourage them to discuss the changed conditions with their children and reinforce safe road behaviours.
• Provide road safety information to parents and carers, including:
  • department guidance on Walking safely to and from school
  • Transport for NSW Keeping children safe in the road

Educate students about being a safe road user and any changed procedures

Document all actions.

School staff, parents, carers or any other volunteers MUST NOT carry out the duties of a School Crossing Supervisor (SCS). They are not authorised to use the STOP Children Crossing bat or wear the Transport for NSW uniform.

No, only three categories of people are legally permitted to stop road traffic in NSW. These include:

• NSW police officers
• SafeWork NSW authorised traffic controllers with a traffic control work training card
• TfNSW School Crossing Supervisors.

School staff, parents, carers or any other volunteers MUST NOT carry out the duties of a School Crossing Supervisor (SCS). They are not authorised to use the STOP Children Crossing bat or wear the Transport for NSW uniform.

Students requiring assistance in crossing a road can be supported by an adult volunteer as follows:

1. High‑visibility clothing — Volunteers should wear a high‑visibility vest so they can be easily seen by road users.

2. Choose a safe crossing point — Select a location with good visibility, low risk, and enough space for students to wait safely.

3. Manage group size — Identify a reasonable number of students to cross at one time to minimise impact on traffic. Students waiting on the footpath should be told where to stand and remain until the volunteer returns.

4. Use safe crossing behaviours — The group should stop, look, listen and think before crossing. The volunteer leads the group across, ensures students continue safely, then waits for a safe gap to return to the remaining students.

5. Repeat the process — Continue crossing small groups until all students have crossed safely.

6. Support younger children — Where possible, volunteers should hold the hands of young children (up to eight years of age) for additional support.

School staff, parents, carers or any other volunteers MUST NOT carry out the duties of a School Crossing Supervisor (SCS). They are not authorised to use the STOP Children Crossing bat or wear the Transport for NSW uniform.

Consider how the school will manage:

• duty of care, supervision and road safety
• safe entry and exit of students

Inform parents, carers and teachers that road safety is a shared responsibility.

• Remind parents and carers that they are responsible for their child's safety when travelling to and from school, and encourage them to discuss the changed conditions with their children and reinforce safe road behaviours.
• Provide road safety information to parents and carers, including:
  • department guidance on Walking safely to and from school
  • Transport for NSW Keeping children safe in the road

Educate students about being a safe road user and any changed procedures

Notify:

• the department's Health and Safety Directorate about potential risk of harm and/or injury to your students, via the Incident Report and Support Hotline or digital WHS incident report form
• local government council to request support in creating a safer traffic environment around the school. Find out who can assist with road safety on and around schools.

Document all actions.