You know your child best

You understand your child better than anyone else. When decisions are being made about your child, your voice—and your child’s voice—are important. They help make sure decisions are in your child’s best interests.

If you are worried that your child is at risk of harm, not getting their needs met, or not being treated fairly, you may need to speak up for them (advocate).

Note: If you need support talking with the school or making decisions about your child's education, you can ask a trusted family member, friend, volunteer or professional advocate to help you. If your child has disability, you may also be able to access free advocacy support through the Disability Advocacy Futures Program (DAFP).

How to advocate for your child

1. Understand the issue

Make sure you understand what is happening. Talk with your child and listen to their perspective. If needed, ask the school for more information.

2. Identify your child’s needs

Think about what your child needs to feel supported and successful. Keep an open mind - there may be solutions you haven’t thought of yet. Gathering clear information will help you make informed decisions.

3. Work towards a solution

When looking at support options, the school will work with you to consider what will best support your child’s learning and wellbeing. Together, you can choose approaches that help your child feel safe, supported and included. If you have any concerns or preferences, share them with the school so they can work with you to support your child in a positive way.

Raising concerns or making a complaint

If you have a concern, the best first step is to speak with the school. Most issues can be resolved through open and respectful conversation with staff who know the situation.

If you would like to make a formal complaint, you can refer to the Making a complaint about schools - guide for parents, carers and students for more information.

Tips for advocating for your child

• Know your and your child’s rights. Information about rights is available on the rights and accountability page.
• Ask questions and share your ideas.
• If things feel overwhelming, you can ask for a break during meetings.
• Take a list of questions or points you want to raise to any meetings. 
• Take notes to help you remember key points (date, time, who was there, what was discussed).
• Encourage your child to speak up for themselves when appropriate.
• Keep conversations respectful and focused on solutions.
• Get support from other parents or carers or support groups if helpful. Hearing from others can provide useful ideas and reassurance.

Need language support?

If you need help communicating in English, you can use the Telephone Interpreter Service. Call 131 450, tell them the language you need and ask them to contact your child’s school. An interpreter will join the call to help with the conversation. This service is free.