Making a complaint: A guide for parents' carers and community members provides advice on how to make a complaint and our complaints process.
Welcome to Professional and Ethical Standards
We are the professional standards unit of the department. We assist schools to manage staff conduct and performance.
We encourage students, parents, carers and community members to raise issues or concerns with their school first. Schools are best placed to offer support and resolve issues as quickly as possible.
Making a complaint
Contact PES
Information about our role in relation to the management of conduct, performance and complaints and how to contact us.
Support
Principals are best placed to provide support to members of their communities. They have the benefit of local knowledge and can act quickly in response to your concerns.
Programs and services available in schools offer students personalised support to meet their individual needs.
Staying safe
If you or someone you know is in immediate danger or risk of harm call triple zero (000). Staying safe is the number one priority.
Page details
Last modified date
22/09/2025
Business unit contact email
Executive director
Alexandra Snelling
Executive director’s business unit
People Group