Refugee education toolkit

This toolkit provides school leaders with the necessary information and resources they need to effectively support students from refugee backgrounds and their families to connect, succeed and thrive through practices and processes which are trauma and culturally responsive and aligned with key department policies.

Purpose of the toolkit

Students from refugee backgrounds bring diverse experiences of education, language, and settlement. These experiences have an impact on how they engage with schooling and develop a sense of belonging.

Our Plan for NSW Public Education outlines the department’s commitment to providing equitable outcomes, opportunities and experiences that ensure that all students, including those from refugee backgrounds, leave school ready to succeed in their chosen pathways as informed responsible citizens.

This toolkit provides information to support school leaders to create learning environments that are welcoming, safe and inclusive for students from refugee backgrounds and their families.

How to use this toolkit

  • Use as your reference: access key refugee student education resources to inform your planning, the support you provide, and how you engage with your school’s communities from refugee backgrounds.

  • Tailor for your context: use the resources to respond to and support the specific needs of your school community.

  • Build capability: support staff to develop their capacity to support the learning, wellbeing, and settlement needs of students from refugee backgrounds in your school and foster positive school-family and community partnerships.

Communication with students, parents/carers

School leaders and staff are encouraged to use the department’s interpreting and translation services and translated documents to facilitate clear and effective communication with all stakeholders who do not speak or understand English well, establish an inclusive school community, and build trusting relationships with parents and carers.

Professional learning

A range of resources and professional learning opportunities in refugee student education is available to develop the knowledge and capability of school leaders and school staff to effectively support the learning, wellbeing and settlement needs of students from refugee backgrounds and build strong and collaborative family-school partnerships.

Frequently asked questions

The Multicultural education procedures define students from refugee backgrounds as students who are refugees, have refugee backgrounds or have had refugee-like experiences or are students seeking asylum. They may or may not hold a refugee visa.

Students from refugee backgrounds are supported through:

  • New Arrivals Program supports eligible newly arrived students in primary schools and rural and regional high schools who require intensive support to develop their English language proficiency.

  • Intensive English Outreach supports some newly arrived secondary students in rural and regional high schools. Participation in this program is by invitation only.

  • STARTTS School Liaison Program a school-based support program providing targeted trauma support services to students from refugee backgrounds and their families. The support provided includes individual and trauma-informed group-work interventions, professional learning and personalised consultation for school staff, and development and implementation of whole school approaches to supporting students from refugee backgrounds.

  • As part of the broader department’s counselling service team, the Refugee Student Counselling Support Team provide advice and consultation, targeted counselling in complex cases, and assistance in connecting students from refugee backgrounds and their families with other support services.

  • The Refugee Student Support team – comprising the Refugee Student Programs Advisor and the Refugee Student Programs Officer are available to provide expert advice and guidance to schools on supporting the wellbeing and settlement need of students from refugee backgrounds.

  • Refugee Student Counselling Support Team provide tailored professional learning, targeted counselling in complex cases and additional support to school counsellors to build the capacity of school staff to support the unique wellbeing and settlement needs of students from refugee backgrounds.

  • STARTTS School Liaison Officers work with educators to build school staff capacity to support the learning, wellbeing and settlement of students from refugee backgrounds.

  • The EAL/D Education team – comprising Leader, Coordinator, EAL/D Intensive English Programs, and New Arrivals Program Advisors are available to provide expert advice and guidance to schools on supporting the language and learning needs of students from refugee backgrounds.

  • EAL/D Education Leaders (PDF 127KB) provide professional support to schools on creating learning environments that enable EAL/D learners, including students from refugee backgrounds to learn, grow, and belong.

  • Planning for Refugee Week webpage provides guidance on how schools can celebrate Refugee Week in ways that are culturally and trauma responsive.

  • Henry Parkes Equity Resource Centre provides access to a wide range of teaching and learning resources including multi-media classroom resources and professional development materials.

  • Classrooms of Possibility webpages provides professional learning resources to support primary and high school teachers who are working in mainstream classes with newly arrived EAL/D learners, including those from refugee backgrounds. The resources include videos demonstrating different elements of EAL/D pedagogy in the classroom with accompanying discussion questions, suggestions for professional learning activities and further professional readings.

  • The Refugee student support channel on the EAL/D NSW statewide staffroom provides a trusted online space for teachers of students from refugee backgrounds to connect, share ideas and resources and ask questions.

  • Refugee Education Networks facilitate professional and collegial support to primary and secondary school staff to seek advice, develop strategies, share ideas and resources as community of schools supporting the learning, wellbeing and settlement of students from refugee backgrounds.

Contacts

  • For general EAL/D enquiries, principals can contact: EALD.Education@det.nsw.edu.au
  • For enquiries specific to refugee education, school leaders can contact:
    • Refugee Student Programs Advisor, 0457 004 987
    • Refugee Student Programs Officer, 0448 042 448

Category:

  • Teaching and learning

Business Unit:

  • Equity, Multicultural and Inclusive Education
Page details
Last modified date
16/10/2026
Business unit contact email
-
Executive director
Paul Wood
Executive director’s business unit
Teaching Learning&Student Wellbeing
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